Fillers Direct Privacy Statement


Your privacy is very important to us at Fillers Direct. The General Data Protection Regulations (GDPR) regulates the processing of your personal information. We are committed to ensuring your privacy is protected by complying with our obligations as data controller under the GDPR. 

The following privacy statement relates to how we process any personal or non-personal data.

Any links to external websites contained on are clearly identifiable as such. Fillers Direct is not responsible for any content or privacy policies of these external websites.

If you are not completely satisfied with the following Privacy Statement you should not use the website.


Types of information collected

The basis on which we process your personal and other data is based on your consent which you have the right to withdraw at any time

Two types of information are collected:

 “Personal Data”

Personal data is the type of information that identifies you or can be used to identify you and includes your name, email address, billing &shipping address, device IP addresses, phone numbers company name, company registration number, job title, registration number, prescription forms and any other information required to process orders. This type of information is only collected from you when you voluntarily submit it to us via the website, email, new customer account forms, or other means. We also offer the facility to make payment using credit card. We do not hold credit card information on file and will request these on an order by order basis.

“Non-Personal Data”

Fillers Direct gathers non-personal statistical and analytical data from all visitors to in order to understand how our customers use the website. This type of non-personal data is comprised of information which is anonymous and could not be used to identify or contact you, such as the length of time you spent on the website and the pages you visited.


Purposes for which we hold your Information

Personal Data

We process Personal Data you voluntarily submit to us for the following purposes:

(a) to contact or respond to any communications you may have sent us

(b) to process any orders or enquiries from you and ensure correct operation of your account

(c) to be utilised in any website activity statistical reporting

(d) to include you in any newsletters or promotional offers that you have opted in to receive from Fillers Direct

(e) to collect and record data through a Customer Relationship Management (CRM)   system in order to better understand and serve our customers’ needs 

(f) to comply with legal and regulatory obligations

Non-Personal Data:

Non-personal data gathered from visitors to is collected in an anonymous and aggregate form in order to gain a better understanding of how our customers use our website and to assist us in making improvements to our customer experience of the website.

Disclosure of information to third parties

We respect the privacy of our customers and we do not disclose your Personal Data to any third parties unless needed to fulfil your order or ensure correct operation of your account. We may disclose aggregate statistics about our sales in order to describe our services to prospective partners, but these statistics will include no personal identifying information.

Any Personal or Non-Personal Data submitted to Fillers Direct is held securely. We will take all reasonable steps to protect your Personal and Non-Personal Data submitted.

Retaining and deleting personal data

Data such as your name, address, email address, phone number, and transaction history will be retained for as long as your account remains active and open. We are legally obliged to store financial records for 6 years. If you would like us to destroy information we hold about you, please let us know. However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services. 

Your rights

Under data protection law you have a number of rights. These are listed below, for further information on these rights please visit the information commissioners office website

Your rights under data protection law are:

  • the right to access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to object to processing;
  • the right to data portability;
  • the right to complain to a supervisory authority; and
  • the right to withdraw consent.

Please contact us if you wish to implement any of the above rights and Fillers Direct will endeavour to respond to you within a timely fashion.

Updating, verifying and deleting personal data
In accordance with our obligations under the GDPR you may inform us of any changes to your Personal Data and we will update or delete it accordingly. To find out what Personal Data we hold on you, to request a copy of your personal data or to have your Personal Data updated, amended or removed from our database, please contact us by email at

Changes to the privacy statement
Any changes to the above Privacy Statement will be posted on this page as soon as is reasonably possible so you are always up-to-date on the types of information we collect, how the information is used and how or when we disclose it. A hard or electronic copy of this privacy statement is available on request.

Queries regarding this privacy statement
Should you have any queries regarding the above privacy statement please contact Fillers Direct by calling 07375350291 or email: 

Many Thanks,

Fillers Direct 

This Privacy Statement was last updated on 24th May 2018